Welcome to 12macau online gaming, wish you good luck!
FAQs
What are the currencies accepted by 12Macau?
  • Chinese Renminbi (RMB)
  • Euro (EUR)
  • Hong Kong Dollars (HKD)
  • Indonesian Rupiah (IDR)
  • Indian Rupiah (INR)
  • South Korean Won (KRW)
  • Malaysian Ringgit (MYR)
  • Thai Baht (THB)
  • US Dollar (USD)
  • Vietnamese Dong (VND)**
Notes :

1 unit of Vietnamese Dong (VND) in 12macau will represent VND 1,000.

Protecting you first
How does 12Macau make sure its online casino games are fair?

We use a sophisticated random number generator that yields a payout percentage (the percentage of total wins out of total bets) for all our online casino games. This means you can be certain that our casino games meet industry standard fairness regulations.


How does 12Macau protect my privacy?

12Macau ensures your details remain 100% secure with the use of robust security measures including a Firewall and RSA encryption.


What is the Random Number Generator (RNG) and how does it protect me?

A Random Number Generator (RNG) is a computer programme which randomly produces the online casino game results. It produces the outcome of each card deal and every dice roll, without any unrealistic duplication (such as two of the same card dealt at the same time). These results cannot be predicted, are completely random and the results cannot be manipulated. This means you always get fair results.

Online Casino Games Rules and Help
Where can I find casino game rules and instructions?

The rules to all online casino games are located in the Game Rule section of the online Casino software. Here you will find out how to play the game and how the software functions.


How can I remove or change my bets?

Casino games has a Clear button which will remove all your bets from the table.


How do I view all wagers I've made?

Click on the Transactions Report section in the online casino lobby to access details of your past wagers.

Technical
What happens if my internet connection is cut off during a game?

12Macau has an integrated mechanism that protects player disconnections. If you get disconnected while in the middle of an online casino game and are unable to reconnect to the online Casino, you will simply be logged out after a certain period of inactivity.

If you were playing a game such as Slots and Roulette, where the player does not affect the result of the game after placing his wager, proceed to the Game History section to view your game's outcome.


What are the minimum system requirements for the software?

Windows XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit colour and 20MB free hard disk space. For the best possible results, set your monitor to high colour (16 bit) and 600x800 resolution.